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HELP CENTER

TECHNICAL SUPPORT FAQs

When do I need to reset my electric standing desk? 

There are a few times when you will need to perform a reset on your standing desk. 

You should reset your desk when:

  1. Desk lost power or was unplugged from the electrical outlet
  2. Desk legs are uneven or crooked 
  3. Control box cycles out
  4. When you just finished the assembly process and plug it in for the first time

How do I reset my electric standing desk?

The instructions below outline the reset procedure for all electric standing desks from RightAngle™ Products.

These instructions that may also be used to reset other standing desk brands, but be sure to reference the original desk manufacturer’s reset procedure before starting. 

  1. Remove anything from under the desk that may obstruct travel.
  2. Unplug the desk from the power outlet and wait 30 seconds.
  3. Check all other cords for the desk's motor or control box and make sure they're secure.
  4. Plug the power cord into the wall socket. 
  5. Press and hold the down arrow button (▼) until the table reaches its lowest position. Then, release.
  6. Press and hold the button again for 10 seconds. Then, release. This will make sure the desk is in its absolute lowest position. You may notice that the desk dip down, slightly rise, and then stops - this can indicate a successful reset.
  7. Release the button and resume normal use of your desk.

Safety Reminder: When in reset mode, programmed container stops and anti-collision features are turned off. So, before you begin lowering the desk, make sure objects that could block the travel are removed.

My standing desk won't go up. How do I fix it?

The solution to your stuck desk will depend on what's causing the desk to stop moving in the first place. Generally speaking, many issues can be solved by completing a desk reset. However, some problems will require a different solution. 

The most common reasons your standing desk won't go up include:

  1. Desk lost power or was unplugged from the electrical outlet
  2. Desk legs are uneven or crooked 
  3. Control box cycled out
  4. There's too much weight on the desk
  5. An object is obstructing travel
  6. Power cables are not secure
  7. An upper container stop is configured

Here's an article to walk you through how to fix it.

My standing desk won't go down. How do I fix it?

The solution to your stuck desk will depend on what's causing the desk to stop moving in the first place. 

The most common reasons your standing desk won't go up include:

  1. An object is obstructing travel
  2. There's too much weight on the desk
  3. Control box cycles out
  4. A lower container stop is configured
  5. The desk is malfunctioning

Here's an article to walk you through how to fix it.

Where is the serial number on my standing desk control box? 

  1. First, go underneath your desk and locate the control box. It should be mounted to the underside of your desk top.
  2. Identify which type of control box you have. NewHeight™ standing desks purchased within the last few years will have a Laing Innotech control box. Previous versions will have Logic Data. 
  3. Click on your control box type below to find the serial number

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