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Bill Knighton3/10/20223 min read

Resetting the NewHeights Standing Desk After Losing Power

We’re fortunate to be rewarded with confidence in the technology running our lives.

For example, street signal lights stop traffic from all directions allowing people to continue walking to their destinations.

We don’t even realize how much we rely on automated systems until those systems stop working. Thousands of people in Atlanta recently learned that lesson.


An Airport Goes Dark

Atlanta Hartsfield-Jackson International Airport is one of the busiest airports in the world. On average, 275,000 passengers pass through every day! ( Source)

Atlanta Hartsfield-Jackson International Airport, the world’s busiest airport, lost power for almost 11 hours leaving people in the dark.

The outage occurred because of a fire at a Georgia Power underground facility damaged two substations serving the airport.

Unfortunately, because of the damaged redundant system, there wasn't any backup power.

The result? More than 1,000 canceled flights in and out of the airport. Since the airport is so large and busy, it disrupted air travel across the United States.

Fortunately, the restored power turned the electricity on for anything needing the juice.

However, because of the many interconnected electronic systems involved, the simple act of flipping a switch ‘on’ didn’t fix everything.

Specialists and technicians followed protocols to reset systems, which restored the airport to its normal operating levels.


A Desk Stops Working

Compared to a standing desk, this airport outage provides an extreme example, but it’s remarkably prescient.

If the power to a NewHeights adjustable heights desk becomes interrupted; it won’t work the same way after the power is restored.

According to Mike Kolbeck, Technical Support for RightAngle Products, there’s a common element when a customer calls reporting a problem with their NewHeights Table.


People call all the time saying their table isn’t working or is broke. A majority of the time it just needs a simple reset.


Standing Desk Reset Mode


Your standing desk has one or more motors moving it up or down. Inside each motor is an encoder, a sensing device converting ‘motion’ to an ‘electrical signal’ read by a control device.

When the power to the NewHeights desk is interrupted, the table permanently loses its memory and forgets where it is. After restoring power, the encoder inside the motor needs resetting.

An electric standing desk isn’t the only thing that forgets things when the power goes out.

Here’s a short list of everyday items needing resetting once restoring power:

  • Electric Clocks
  • Timers
  • Computers
  • Video Games
  • Traffic Signals



NewHeights Table Reset Procedure

Before starting the reset procedure, remove everything stored underneath the table.

  1. Unplug the power cord from the wall socket and wait 30 seconds.
  2. Plug the power cord into the wall socket. After plugging the cord in, you should hear two clicks.
  3. Press and hold the down arrow button (▼) until the table reaches its lowest position.
    NOTE: Because the table doesn't remember its last position, it moves much slower than usual for safety.
  4. Remove your finger from the down arrow button.
  5. Press and hold the down arrow button (▼) again for 10 seconds. The table shudders slightly, and you hear another click.

After you hear that last click, your table is reset.

For your convenience, watch this video to follow along with each step.


If There Still are Problems

If you’ve followed these directions and your NewHeights desk still isn’t working correctly, call our customer service at 800-298-4351. We’ll guide you through some troubleshooting procedures to find a solution to the problem.

NOTE: before calling, ensure that you have the NewHeights serial number, located on your control box, or your original purchase order number available for reference.


In Sum

Our world is turned upside down when our electronic devices stop working. Accidentally unplugging your adjustable height desk isn't a big deal compared to a major airport losing power, but it does directly affect you.

Luckily, if your desk doesn't behave in the way it should, rest assured help from RightAngle is a phone call or email away.