Do you need to reset your NewHeights™ standing desk, but not sure how to do it? In this article, you'll learn three different ways to successfully reset your electric standing desk from RightAngle™ Products.
But before jumping into the reset procedure, let’s go over when a reset needs to be performed. You will need to reset your NewHeights™ standing desks if:
- The desk loses power
- The desk won’t travel up or
- If the legs become uneven
If one of those things is occurring, it means that your desk no longer has a reference point and can’t identify which height it’s at. A reset brings the desk to its lowest position. This will reprogram the desk’s reference height and get it back in working order.
There are a variety of ways you can reset your desk. The following are the three reset options we'll talk about in this article:
1. Manual, more old school reset method. This will work on any standing desk from RightAngle™.
2. Use the desk's control switch. This will work for NewHeights™ equipped with the following Laing Innotech Control Boxes & switch type:
1. Rev. # excludes "V11" + 4 button switch.
2. Rev. # includes "V11" + 2 button switch.
3. Rev. # includes "V11" + 4 button switch.
3. Use the NewHeights™ Mobile App. This is will work for desk's equipped with a Bluetooth Laing Innotech Control Box .
Not sure which control box you have?
The control box will be the rectangular box located on the underside of your worksurface. Both the control switch cable and power cord connect to the control box.
To find out which one your desk has, go under your desk and snap a photo of the control box. Then, look at the photo to identify the control box's brand (Laing Innotech, Logic Data, or TiMotion).
If you have a Laing Innotech control box, you will also need to identify its Rev. number includes "V11" and if it's Bluetooth compatible. Here are some examples as reference.
Standing Desk Reset Procedure - Manual Method
Let’s go over the basic way to reset any standing desk from RightAngle™ Products. The steps are simple.
1. Remove anything from under the desk that may obstruct travel. This is especially important if you have programmed a lower container stops. That feature turns off while the desk is in reset mode. If unfamiliar with container stops, click here to learn more.
2. Unplug the desk from the power outlet and wait 30 seconds. You need to wait the full 30 seconds for this to work. If you plug it in too early, your desk reset will not be successful.
3. While you wait those 30 seconds, check that all other cords and cables are connected and secure. This includes the cables for the control switch and the motor(s).
4. Once a full 30 seconds has passed, plug the power cord back into the wall socket. You may hear a few clicks.
5. Press and hold either the up or down arrow (doesn’t matter which) until the desk reaches its lowest position. Continue to hold down the button until the desk dips down, slightly rises, and then stops moving. Then, release. Your desk may travel at a slower rate than usual. This is normal.
6. The desk has been successfully reset.
The only downside to this method is that it requires you to crawl under your desk to unplug the power cord. This brings us to Reset Option 2. With all resets it has to go to the lowest setting
Standing Desk Reset Procedure - Control Switch Method
The second way you can reset your NewHeights™ standing desk is to use your control switch. This is an option for desks that have one of the following types of control boxes:
1. Laing Innotech Control Box Rev. # excludes "V11" + 4 button switch
2. Laing Innotech Control Box Rev. # includes "V11" + 2 button switch
3. Laing Innotech Control Box Rev. # includes "V11" 4 button switch
1. Laing Innotech Control Box: Rev. # excludes "V11" + 4 button switch
Before you start, remove anything from under the desk that may obstruct travel. This is especially important if you have programmed a lower container stops. That feature turns off while the desk is in reset mode.
1. Press the UP arrow 4 times quickly, and wait for the tone to confirm the program mode.
2. The display will show P01.
3. Use the arrow keys until the display shows P09.
4. Press the “1” key to confirm. Your display should show “- - -”. Desk is now in reset mode.
5. Press and hold either the up or down arrow (doesn’t matter which) until the desk reaches its lowest position. Continue to hold the button down until numbers show on the display. Then, release. The numbers should accurate show the desks height. Your desk may travel at a slower rate than usual. This is normal.
6. When the desk height is correctly displayed on the control switch, the reset has been successful.
2. Laing Innotech Control Box: Rev. includes "V11" + 2 Button Switch
Before you start, remove anything from under the desk that may obstruct travel. This is especially important if you have programmed a lower container stops. That feature turns off while the desk is in reset mode.
1. Press the UP arrow 4 times quickly, and wait for the tone to confirm the program mode.
2. Then, push the down arrow 4 times quickly, and again, wait for the tone. Desk is now in reset mode.
3. Press and hold either the up or down arrow (doesn’t matter which) until the table reaches its lowest position. Continue to hold down the button until the desk dips down, slightly rises, and then stops moving. Your desk may travel at a slower rate than usual. This is normal.
4. The desk has been successfully reset.
3. Laing Innotech Control Box: Rev. includes "V11" + 4 Button Switch
Before you start, remove anything from under the desk that may obstruct travel. This is especially important if you have programmed a lower container stops. That feature turns off while the desk is in reset mode.
1.Press the DOWN arrow 4 times quickly, and wait for the tone to confirm the program mode.
2. Your display will show “- - -”. Desk is now in reset mode.
3. Press and hold either the up or down arrow (doesn’t matter which) until the desk reaches its lowest position. Continue to hold the button down until numbers show on the display. Then, release. The numbers should accurate show the desks height. Your desk may travel at a slower rate than usual. This is normal.
4. When the desk height is correctly displayed on the control switch, the reset has been successful.
Standing Desk Reset Procedure - NewHeights™ Mobile App Method
Next, let’s walk through how you can reset your standing desk using the NewHeights™ Mobile App. This is will work for NewHeights™ desks equipped with a Bluetooth Laing Innotech Control Box .
The app-compatible Bluetooth control boxes were phased in starting early 2020. By July 2020, they became standard for all NewHeights™ electric standing desks.
Not sure if your Laing Innotech control box has Bluetooth? Your desk is app-compatible if your control box shows any of the following:
- Third section of part # says “BT” (show image)
- The word “Bluetooth” will be on the control box sticker or
- There is a blue dot sticker on the box
Before you start, remove anything from under the desk that may obstruct travel. This is especially important if you have programmed a lower container stops. That feature turns off while the desk is in reset mode.
1. Open your NewHeights™ app. Starting from the homepage, click the menu icon at the top right of the screen.
2. Click the second option labeled “Settings”.
3. Select the option labeled “Desk Reset”.
4. Now, press and hold the button labeled “Reset” until the desk reaches its lowest position. Continue to hold down the button until the desk dips down, slightly rises, and then stops moving. Then, release.
Your desk may travel at a slower rate than usual. This is normal.
Lastly, you may notice that the “Reset” button turns blue when it’s being held down, and will then turn green once the reset is complete.
Is your NewHeights™ Standing Desk still not working properly?
Have you completed the reset procedure, but still having issues with your standing desk? Contact our technical support team! Here's how you can reach them:
Email: techsupport@raproducts.com
Phone: 800.298.4351 ext. 120.
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