We’re fortunate to be rewarded with confidence in the technology running our lives. For example, street signal lights stop traffic from all directions allowing people to continue walking to their destinations.
We don’t even realize how much we rely on automated systems until those systems stop working. Thousands of people in Atlanta recently learned that lesson.
An Airport Goes Dark
Atlanta Hartsfield-Jackson International Airport, the world’s busiest airport, lost power for almost 11 hours leaving people in the dark. The outage occurred because of a fire at a Georgia Power underground facility damaged two substations serving the airport. Unfortunately, the fire also damaged the redundant system, which should’ve provided backup power, but didn’t.
The result? More than 1,000 canceled flights in and out of the airport. Since the airport is so large, it disrupted air travel across the United States.
Fortunately, power was restored and everything needing electricity was turned back on. However, because of the many interconnected electronic systems involved, the simple act of flipping a switch ‘on’ didn’t fix everything. Specialists and technicians followed protocols to reset systems, which restored the airport to its normal operating levels.
A Table Stops Working
For the topic of this article, this airport outage provides an extreme example, but it’s remarkably prescient. If the power to a NewHeights Table is interrupted; it won’t work the same way after the power is restored.
According to Mike Kolbeck, Technical Support for RightAngle Products, there’s a common element when a customer calls reporting a problem with their NewHeights Table. “People call all the time saying their table isn’t working or is broke,” Kolbeck said. “a majority of the time it just needs a simple reset.”
Your height adjustable table has one or more motors moving it up or down. Inside each motor is an encoder. An encoder is a sensing device that converts a ‘motion’ to an ‘electrical signal’ read by a control device.
When the power to the NewHeights table is interrupted, the table essentially loses its memory and forgets where it is. After restoring power, the encoder inside the motor needs resetting.
An electric table isn’t the only thing that forgets things when the power goes out. Here’s a short list of everyday items that need to be reset once power is restored:
- Electric Clocks
- Video Games
- Traffic Signals
NewHeights Table Reset Procedure
Before starting the reset procedure, remove everything stored underneath the table.
- Unplug the power cord from the wall socket and wait 30 seconds.
- Plug the power cord into the wall socket. After plugging the cord in, you should hear two clicks.
- Press and hold the down arrow button (▼) until the table reaches its lowest position.
NOTE: Because the table doesn’t remember its last position, it moves much slower than usual for safety.
- Remove your finger from the down arrow button.
- Press and hold the down arrow button (▼) again for 10 seconds. The table shudders slightly, and you hear another click.
After you hear that last click, your table is reset.
For your convenience, watch this video to follow along with each step.
If There Still are Problems
If you’ve followed these directions and your NewHeights table still isn’t working correctly, call our customer service at 800-298-4351. We’ll guide you through some troubleshooting procedures to find a solution to the problem.
NOTE: before calling, ensure that you have the NewHeights serial number, located on your control box, or your original purchase order number available for reference.
Our world is turned upside down when our electronic devices stop working. Accidentally unplugging your adjustable height desk isn’t a big deal compared to a major airport losing power, but it does directly affect you.
Luckily, if your table doesn’t behave in the way it should, rest assured help from RightAngle is a phone call or email away.