NewHeights Terms and Conditions
Terms and Conditions
FAX orders toll free to 866.882.9475 or e-mail orders to email@example.com. Contact customer service via e-mail at firstname.lastname@example.org or call 800.298.4351 with any product or pricing questions. Changes to any purchase order must be submitted in writing and in a timely manner. You will be required to approve orders in writing for non-standard or custom products, and those orders may require a down payment.
Products are shipped prepaid and add unless requested otherwise, and are shipped in the most direct and economical manner. Please see Freight Policy for information on how to calculate freight charges. Shipments are dock-to-dock, however, if additional services are required (i.e. lift gate, inside delivery, etc.), please indicate at the time freight quote is requested. Additional charges will apply.
On established credit, payment for the full invoice amount is due within established terms. Past due invoices may be subject to finance charges, collection expenses, and attorney/court fees. In case of a discrepancy, such as shortages, only that portion may be deducted and the balance paid. Merchandise is shipped on open account only after credit has been established. Customers who have not established credit should forward a payment of 50% of the net order value with their order. The balance is due prior to shipment. Visa and Mastercard payments are also accepted.
Warranty for NewHeights™ Shipped on or AFTER 10/1/2015
NewHeights™ bases are warranted to be free of defects due to manufacturing or materials as follows: ten (10) years – support brackets, columns and feet; five (5) years - gears and/or motors, electrical components and gas cylinders. We will replace any defective part after inspection by an authorized agent. Costs incurred due to product replacement such as installation, labor charges or transportation are not covered under this warranty. Modification of original product voids warranty and is non-refundable. Customer is responsible for shipping charges to and from RightAngle™ Products.
Warranty for NewHeights™ Shipped BEFORE 10/1/2015
NewHeights™ bases are warranted to be free of defects due to manufacturing or materials as follows: five (5) years – support brackets, columns and feet; two (2) years – gears and/or motor, control box and switch. We will replace any defective part after inspection by an authorized agent. Costs incurred due to product replacement such as installation, labor charges or transportation are not covered under this warranty. Modification of original product voids warranty and is non-refundable. Customer is responsible for shipping charges to and from RightAngle™ Products.
Damage and Claims
All merchandise has been carefully inspected and packed prior to shipment. Under ICC regulations, claims reported after 15 days may be refused. Upon receipt of an order, the following procedures should be followed.
When a carrier arrives:
Inspect all cartons for damage and verify carton quantity. Refuse merchandise damaged in transit. Record damages and/or shortages on the freight bill. Sign only for the number of items you receive. If you give the delivering carrier a signed receipt for a shipment without noting problems or discrepancies, the carrier and RightAngle™ are relieved of further responsibility.
If product is found damaged upon opening the cartons,
notify RightAngle™ Products at once to request an
inspection. Photos of damage required. Confirm the
request in writing within 15 days of date of delivery.
Hold cartons and units for carrier’s inspection.
Returns and Restocking
Returns must have prior authorization and requests must be made within 60 days from the date of invoice. To request a return, contact RightAngle™ Products customer service via telephone, fax, or e-mail. Once approved, your return will be assigned an authorization number and you will receive further instructions. Return authorization number must be included with the return. All returns must be shipped freight prepaid. A restocking charge of 25% will be assessed on all returns. If any excessive damage is evident, credit will be determined by market value. All returns must be made in original cartons with proper inner packing (and must be in like-new condition) within 30-days from the date of return authorization.
Measures and Weights
All weights and measurements are approximate and subject to change.
Requests for purchase order changes and/or cancellations must be submitted in writing and are only approved with written consent from RightAngle™. Orders may be changed or cancelled without penalty prior to the start of production. Cancelled orders after production has started will be subject to a fee, as determined by RightAngle™. Changes or cancellations CANNOT be accepted on special/custom product orders.
RightAngle™ Products by:
K & A Manufacturing, Inc.
6703 Zinser Street
Schofield, WI 54476
RightAngle™ Products offers standard quick-ship lead-time of 1-3 days on orders of 10 items or less on products showing this symbol. Orders of 11-25 or products not showing this symbol require a 2-3 week lead-time. Call for lead-time on orders of over 25 items. Custom products are not included in the quick-ship program.
GSA customers and dealers may contact RightAngle™ Products for separate GSA pricing and terms and conditions. GSA on-line access to contract, ordering information, and terms and conditions are available through GSA Advantage at http://www.GSAAdvantage.gov.